Frequently Asked Questions.

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General Overview

What is Clarify AI?

Clarify AI is a health tech company that uses artificial intelligence to detect and correct errors in medical bills, helping employees pay only what they truly owe while saving employers money and reducing healthcare-related stress.

Who is Clarify AI for?

Clarify AI is designed for employees and employers who want to ensure accurate and fair medical billing.

Why is medical billing a problem worth solving?

Over 20%—and by some estimates, over 80%—of medical bills contain errors. These mistakes cost Americans billions of dollars each year, leading to unnecessary stress, financial hardship, and wasted time for both employees and employers.

How Clarify Works

How does Clarify AI detect errors in medical bills?

The platform uses a combination of proprietary machine learning models, natural language processing, and expert-curated rules to analyze bills for a wide variety of errors, such as: • Duplicate charges • Coding errors • Eligibility issues • Up-coding/bundling • Balance billing • Services not performed • Incorrect insurance adjustments • Provider misclassification • Authorization and claim denial issues

What happens when an error is found?

Clarify AI notifies all relevant parties (employee, employer, provider, and payor), tracks the issue, and helps ensure appropriate updates are made. In many cases, Clarify AI’s team will handle dispute resolution directly.

How accurate is Clarify AI?

While no system is 100% perfect, Clarify AI consistently outperforms traditional audits by using AI trained on real-world billing data. In the rare instances it’s required, human experts review edge cases, making it highly reliable.

Privacy & Security

How does Clarify AI protect personal health information?

Clarify AI is fully HIPAA-compliant and uses end-to-end encryption for all data in transit and at rest.

Who has access to user data?

Only authorized personnel and Clarify’s AI systems can access data—and only to perform bill review and resolution.

Does Clarify AI sell or share data?

No. Clarify AI does not track users online, share data with third parties, or sell personal information.

Technology & Integration

What kind of technology powers Clarify AI?

Clarify uses advanced AI, including machine learning and NLP, along with a continuously growing database of billing codes and claim outcomes.

Can Clarify AI integrate with existing healthcare systems or employer platforms?

Yes. API integration is available for benefit administrators and HR platforms, though the platform is also designed to operate independently of providers, insurers, or hospital systems.

Our Mission.

We are a health tech company harnessing AI to empower people, protect them from costly medical billing errors, and bring clarity and transparency to healthcare costs—restoring fairness and peace of mind for all.

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